Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!uunet!mcsun!hp4nl!eutrc3!euteal!mart
From: mart@ele.tue.nl (Mart van Stiphout)
Newsgroups: comp.sys.hp
Subject: Re: HP Customer Support...
Message-ID: <395@euteal.ele.tue.nl>
Date: 28 Nov 89 09:18:06 GMT
References: <4310071@hpindda.HP.COM> <203@limbo.Intuitive.Com>
Organization: Eindhoven University of Technology, The Netherlands
Lines: 20

In article <203@limbo.Intuitive.Com> taylor@limbo.Intuitive.Com (Dave Taylor) writes:
>private as possible, so instead of doing something like, say, posting the
>workaround patch to the "-O" compiler optimization bug that everyone has
>been clamouring about for weeks here on the net, they simply have their SE's
>deliver the patch to those customers that ASK THE SE specifically about it

I guess you'right but we've the same situation with Apollo. Apparently
they produce patch tapes once a month or so but you never get to see
them unless:
1. you have a problem
2. know there is a patch
3. ask them for it.

I very much agree with you on a news or mailing service for this kind of
trouble. Would be much faster and cheaper than sending patch tapes.
-- 

Mart van Stiphout
mart@ele.tue.nl
(It's not the fall that kills you, it's the sudden stop)