Path: utzoo!attcan!uunet!wuarchive!udel!princeton!phoenix!clye
From: clye@phoenix.Princeton.EDU (Christopher Lye)
Newsgroups: comp.sys.mac
Subject: Re: Coach Professional 3.1
Keywords: Coach
Message-ID: <11911@phoenix.Princeton.EDU>
Date: 3 Dec 89 23:39:17 GMT
References: <3387@jarthur.Claremont.EDU> <1386@lakesys.lakesys.com>
Reply-To: clye@phoenix.Princeton.EDU (Christopher Lye)
Distribution: comp.sys.mac
Organization: Princeton University, NJ
Lines: 22

In article <1386@lakesys.lakesys.com> macak@lakesys.UUCP (James Macak) writes:
>
>Note: They state that the upgrade is "now available."  I would hope this means
>it is actually shipping?!?
>
>Jim

>
It damn well better Be! I'm sure a lot of people remember that ad in all
the Mac mags last year about upgrading from MacLightning to Spelling
Coach (a popular tactic at Deneba it seems)? Well I sent in my $50 check
and after 6 weeks when I heard no news I had to call them to find out
that it "was still in testing." I called again in September and was told
"its ready to ship anyday now." This whole time I never once received
written confirmation that they had received my check or an reassurance
that that Spelling Coach 3.1 was EVER coming out!!!

Talk about sloppy customer relations. I think Deneba puts out some great
software but I noticed that I'm not the only one who thinks their
customer relations department needs a lot of work.

Chris