Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!uunet!sco!jamesm From: jamesm@sco.COM (James M. Moore) Newsgroups: comp.sys.mac.programmer Subject: Re: How to Argue Technical Points (was Re: Tail patches) Message-ID: <7799@viscous.sco.COM> Date: 1 Dec 89 21:08:18 GMT References: <2744@dogie.macc.wisc.edu> Sender: news@sco.COM Reply-To: jamesm@sco.COM (James M. Moore) Organization: An tOibriu Santa Cruz Lines: 22 In airteagal <2744@dogie.macc.wisc.edu>, scriobhann yahnke@vms.macc.wisc.edu (Ross Yahnke, MACC): >That would seem to me to be an 'official' way for Apple to say, >"Don't tail patch, but if you do - here's what to watch out for..." >>>> Internet: yahnke@macc.wisc.edu <<< >>>> Mille voix chuchottent <> <<< I've never worked for or with Apple technical suport, so I can't speak for them in particular, but this is the kind of thing that makes support departments in general run in fear. What happens when you do things like this is that you're going to get a fairly substantial group of people who see this list and then assume that it's OK to patch. When it doesn't work they call and do their level best to make your life miserable because you won't help them fix a problem that they shouldn't have created in the first place. And the people who don't call and who are using the list will be producing potentially dangerous software. Add to all of that the effort necessary to create and maintain the list, which is probably going to change for every release of system software, and you end up with something not worth doing. -- James Moore | Nil aon .sig maith agam anois - Santa Cruz Operation UNIX Tech Support | B'fheidir an tseachtaine seo jamesm@sco.com | chugainn.