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From: drstrip@intvax.UUCP (David R. Strip)
Newsgroups: comp.text,comp.text.desktop
Subject: HP stands by their product - well-earned reputation
Keywords: laserjet
Message-ID: <2002@intvax.UUCP>
Date: 4 Dec 89 22:51:31 GMT
Distribution: na
Organization: Sandia National Labs, Org. 1411, Albq, NM
Lines: 16


My HP-LJII died after about 2 1/2 years of light use (~3500 pages).
The self-test indicated a need for a new interface board (really the
motherboard). That costs about $700. I called HP and whined about how
I didn't think this was really fair - that it was really a defective 
card (which I really believe, given the symptoms.) Anyway, without
too much hassle HP agreed to fix the unit on extended warranty (ie, free),
I sent it out Thurs afternoon a week before thanksgiving, regular UPS, and
got it back Weds. after Thanksgiving, again  regular UPS. 

Any company that will take responsibility for their product a year
and a half after the warranty expires, and then be so expedient
about it has my thanks and vote of confidence.

Strip
drstrip@sandia.gov


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