Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: rwp@cup.portal.com
Newsgroups: comp.dcom.telecom
Subject: Re: PC Pursuit
Message-ID: <1800@accuvax.nwu.edu>
Date: 5 Dec 89 03:23:46 GMT
Sender: news@accuvax.nwu.edu
Organization: TELECOM Digest
Lines: 33
Approved: Telecom@eecs.nwu.edu
X-Submissions-To: telecom@eecs.nwu.edu
X-Administrivia-To: telecom-request@eecs.nwu.edu
X-Telecom-Digest: Volume 9, Issue 551, message 3 of 11


A quick summary:  I cancelled my PCP account end of May, and
continued to be billed through November.  Telenet ignored calls,
letters, and certified mail.  I finally changed my CC account #
to stop the bills.

Patrick Townson, the moderator of the comp.dcom.telecom newsnet,
took my complaint to Dave Purks directly.  He replied with a form
letter post to the comp.dcom.telecom board, addressed to all.
Still never bothered to talk to me, though.

This was not good enough, so I sent another complaint through Patrick
T.  This resulted in a call, the next day, from David Rupp, from
Telenet.  He has been given the unenviable assignment of watchdog over
customer service at Telenet.  He was amiable, knew about my problem,
and arranged a credit (theoretically, we'll see when I get my
statement.)  There was no record of my registered letters that he
could find.  He'll look into it....

I explained that I wasn't the only one in this boat, and asked him to
fix that.  He replied that he would like everyone with this type of
problem, who has not been able to get satisfaction from customer
service, to write to him directly, bypassing CS.  To do this, send
mail to:

        Telenet Communications Corp, HQ23E, 12490
        Sunrise Valley Dr., Reston, VA  22096, Attn:  David Rupp.

The only way he will find out if CS is screwing up is to hear from
you, so write him if CS ignores you!

Roger Preisendefer
X-PCP customer