Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!brutus.cs.uiuc.edu!rpi!leah!wfh58
From: wfh58@leah.Albany.Edu (William F. Hammond)
Newsgroups: comp.sys.amiga
Subject: Re: Upgrading Aztec C
Summary: Returning disks for upgrade?
Message-ID: <2253@leah.Albany.Edu>
Date: 6 Dec 89 21:44:00 GMT
References: <5463@nigel.udel.EDU> <3768@orion.cf.uci.edu>
Organization: Dept of Math & Stat, SUNYA, Albany, NY
Lines: 43

In article <3768@orion.cf.uci.edu>, easu021@orion.oac.uci.edu (Daren Wolf) writes:
> I have mixed feelings about Manx, but lets think about their policy of 
> requiring you to return the disks for a minute.  To me it is kind of
> rediculous for me to pay $500 for the commercial version of the compiler
> complete with 1 years free upgrades and then have to send in $5 worth of
> disks in order for them to come through?  Am I out of line?

I am inclined to agree with you.

I purchased Manx3.6 a year ago.  I have received no notice of an upgrade.
Is it definitely the case that they want original disks returned?  If so,
what is the rationale?  If the disks are "proof" of ownership, what happens
if they get lost in the mail?  How much should the returned disks be
insured for?  If they are lost, would the carrier be obliged to pay more
than a few dollars even if the disks are insured for hundreds?

Another issue is this: if "A" purchases an item of software from a dealer,
registers it with the dealer, uses it for six months, and then sells it to
"B", is either "A" or "B" entitled to an upgrade?

I think the smart policy for a seller is to provide upgrades to those who
are registered, because it's the easiest consistent policy to enforce.
A "proof of purchase" from an authorized dealer should suffice to cover a
purchaser whose registration is lost.

I'm not saying that the system of "original disks as proof of ownership" is
unfair except insomuch as originals may disappear due to loss or theft.

More to the point: IT IS A HASSLE TO MAIL IN THE DISKS.  Because I 
procrastinate, I have never done so with any product in the past.  Moreover,
I have no problem with the current version; why should I bother to order the
upgrade if it's going to be a hassle?   Who knows -- I may turn out to have
a problem with the upgrade.

But we need to know definitely in the case of the hypothetical Manx upgrade
whether they want the disks mailed back.  Is this true?

These are personal views.
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William F. Hammond                   Dept. of Mathematics & Statistics
518-442-4625                         SUNYA, Albany, NY 12222
wfh58@leah.albany.edu                wfh58@albnyvms.bitnet
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