Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!brutus.cs.uiuc.edu!uakari.primate.wisc.edu!ames!amdahl!rtech!cpsc6a!crs
From: crs@cpsc6a.att.com (Chris (You mean I'm playing with REAL money?) Seaman)
Newsgroups: comp.sys.amiga
Subject: Re: Upgrading Aztec C
Summary: This could get ugly... :-)
Message-ID: <2363@cpsc6a.att.com>
Date: 6 Dec 89 22:37:24 GMT
References: <4296@nigel.udel.EDU> <24421@cup.portal.com> <9165@microsoft.UUCP> <19019@watdragon.waterloo.edu>
Organization: AT&T (CPSC), Oakland, CA
Lines: 49

tdesjardins@spurge.waterloo.edu (Tim Desjardins) writes:
< randy@jato.Jpl.Nasa.Gov (Randy Hammock) writes:
< [STUFF DELETED]
< >to include one years free updates.  The version I have is 3.40B.  Version
< >3.6a came out very shortly after I bought the 3.40B version.  I still
< >have yet to receive any notification of any new versions becoming avalable.
< >Needless to say, my year has long since gone by without any "FREE" upgrades
< >being received.  Gets one a bit P.O.d to pay the extra cost for the higher
< >level of service and getting ZIP.

< Did you send your disks back, or even just blank disks. I've been getting my
< updates, since 3.20, all I had to do is send back my disks, ( I also had to  
< subscribe to the update service once a year or so, more like 1.5 years ).
< They even sent me mail when my subscription was running out. I would say 
< , in my opinion, that MANX has performed as well as any other software house
< that I've done business with.

I found the "send us four blank disks or we'll take you off the FREE
update list" mentality rather slimy.  I am a registered owner of 3.6a,
but it will be my last version of Manx, unless 5.0 is REALLY REALLY great
(it had better slice, dice AND make wonderful julienne fries).

I paid the ridiculous "professional" add-on fee when I purchased 3.4, and
didn't find out there WAS a 3.6 until I heard it on the net (about a
month before it hit the stores).  It took more than a few phone calls and
a significant amount of pleading to get them to send me the "free"
update.  I was also (rather tersely) informed that the source level
debugger was NOT part of the deal.  When the update finally arrived, I
noticed the BAD photocopy (looked to be about 5th generation from the
original, and off- center), which told me about sending in some blanks.
Wasn't the money I had already given them for "professional" support
enough to pay for four disks?  On top of that, they double-shipped my
update.

I have a friend that has Lattice 5.02 (and just got the 5.04 bug-fix
without having to ask for it), and it looks like a much more professional
product.

< Have a nice day. 
< Tim Desjardins.          
< tdesjardins@spurge.waterloo.{edu|cdn}

Well, I'll try.  You do the same.

-- 
Chris (Insert phrase here) Seaman |    ___-/^\-___
crs@cpsc6a.att.com <or>           |  //__--\O/--__\\    nI' yIyIn 'ej yIchep.
...!att!cpsc6a!crs                | //             \\
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