Xref: utzoo comp.sys.att:8221 comp.unix.i386:1623
Newsgroups: comp.sys.att,comp.unix.i386
Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!usenet.ins.cwru.edu!news
From: davisp@everest.scl.cwru.edu (Palmer Davis)
Subject: More trouble with the 6386/StarLAN-10
Message-ID: <1989Dec7.044257.14603@usenet.ins.cwru.edu>
Summary: AAAAAARRRRRRRRGGGGGGHHHHH!!!!!!!!!!!!!!!!!!!!
Keywords: System V, 6386, StarLAN, aaaaaarrrrrrgggggghhhhh
Reply-To: davisp@skybridge.scl.cwru.edu (Palmer Davis)
Organization: Smith Undergrad Lab, CWRU, Cleve., OH
Date: Thu, 7 Dec 89 04:42:57 GMT

First of all, many thanks to the many helpful folks who sent me mail after
I complained earlier of my troubles getting support for AT&T's own StarLAN-10
card under their own UNIX on their own processor.  The gist of what most 
people told me [but not AT&T! :-(] is that I need the "StarLAN Network 386 OSI 
Network Program."

I called AT&T to order this beast, and the definitive answer I got from their
National Parts line (1-800-222-PART) is that no such piece of software exists.
They transferred me to the ComCode hotline, to the StarLAN group, and through
about half the extensions in Customer Support, and *NOBODY* that I talked to
had *EVER* heard of such a thing!  Since real, honest-to-god users of this 
product have written me to tell me about it, I can only conclude that either
a) a group of teenage hackers has broken into every system at AT&T and 
carefully deleted every reference in every one of their files to the piece of 
software that I need, b) the AT&T support people are extremely clueless, or
c) they just don't care.  (Somehow, possibility A seems rather unlikely.)

Okay, folks... how do *YOU* deal with AT&T?  I know *somebody* has to have
an easier time getting them to sell you their products than I've had, but I'm
about at the end of my rope with them.  Even better -- does anybody know a 
compatible third-party package so that I can avoid having to deal with getting
bounced around AT&T again?

advaTHANKSnce,

-- Palmer Davis --
Palmer T. Davis                 | davisp@skybridge.scl.cwru.edu
Case Western Reserve University | {att,sun,decvax,uunet}!cwjcc!skybridge!davisp
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