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Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!brutus.cs.uiuc.edu!ux1.cso.uiuc.edu!loki.uif.uiuc.edu!david
From: david@loki.uif.uiuc.edu (David M. Lyle)
Newsgroups: comp.sys.att,comp.unix.i386
Subject: Re: More trouble with the 6386/StarLAN-10
Keywords: System V, 6386, StarLAN, aaaaaarrrrrrgggggghhhhh
Message-ID: <1989Dec8.163332.11863@ux1.cso.uiuc.edu>
Date: 8 Dec 89 16:33:32 GMT
References: <1989Dec7.044257.14603@usenet.ins.cwru.edu> <334@denwa.uucp>
Sender: news@ux1.cso.uiuc.edu (News)
Reply-To: dmlyle@uiuc.edu (David M. Lyle)
Organization: The University of Illinois Foundation
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In article <334@denwa.uucp> denwa!jimmy@anes.ucla.edu (Jim Gottlieb) writes:
>[. . .]
>
>I must say that dealing with AT&T is the most stressful activity in my
>work.  Whenever I need to find out some information on an AT&T product,
>I sit down in my chair and say to myself, "OK.  This is how the rest of
>my day will be spent."
>
>A previous poster said to ask "your account executive".  Well, some of
>us not-huge companies, and not-universities don't have an AT&T account
>executive to answer to our every need.


Well... if you don't have an account executive, start doing business with an
AT&T Value Added Reseller (VAR).  They tend to be smaller and have a much 
greater interest in making your systems work.  That is the direction that AT&T
seems to want 'smaller' customers to go.  I'm told that, at some point in the 
future, AT&T pc's will only be available through VARS, unless you are ordering
very large quantities.

By the way... even though we are a big university, our AT&T account executive
doesn't "answer to our every need".  There are things that can be dealt with
much more efficiently through our VAR, instead of dealing with the bureaucracy
at AT&T.