Xref: utzoo comp.sys.dec:2274 comp.unix.ultrix:2310 Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!uunet!zephyr.ens.tek.com!tektronix!gvgpsa!davew From: davew@gvgpsa.GVG.TEK.COM (David C. White) Newsgroups: comp.sys.dec,comp.unix.ultrix Subject: Re: 5400 performance (Now electronic SPR submission) Keywords: 5400, decsystem, performance Message-ID: <1311@gvgpsa.GVG.TEK.COM> Date: 8 Dec 89 07:40:01 GMT References: <3312@rti.UUCP> <257C0037.9126@paris.ics.uci.edu> <1399@crltrx.crl.dec.com> Reply-To: davew@gvgpsa.gvg.tek.com (David C. White) Organization: Grass Valley Group, Grass Valley, CA Lines: 71 In article <1399@crltrx.crl.dec.com> jg@max.crl.dec.com (Jim Gettys) writes: >Thanks for reporting it in any case, though if you send a formal bug >report, it is much harder for Digital to forget, lose, or ignore >problems. As these can be sent in electronically these days, (if you >don't require formal response), I don't think this is too very much to >ask... > - Jim About those electronic submittals, here is a response I received after trying one using the address and form that was posted in this group a few months ago. BTW, I sent the SPR on 8 Sept. I'm wondering what took them so long to tell me that SPRs via email would not be accepted. Has anyone else tried this with any success? Return-Path: RELAY.CS.NET!decwrl.dec.com!csse.enet.dec.com!pdavies@tektronix.TEK.COM Received: by gvgpsa.gvg.tek.com (5.57/smail2.5) id AA01971; Sat, 18 Nov 89 22:43:04 PST Received: by tektronix.TEK.COM (5.51/7.1) id AA07570; Sat, 18 Nov 89 22:28:06 PST Received: from tektronix.tek.com by zephyr.ENS.TEK.COM (4.1/7.1) id AB08595; Sat, 18 Nov 89 22:25:50 PST Received: from relay.cs.net by RELAY.CS.NET id aa09493; 19 Nov 89 1:18 EST Received: from decwrl.dec.com by RELAY.CS.NET id aa08658; 19 Nov 89 0:18 EST Received: by decwrl.dec.com; id AA11306; Sat, 18 Nov 89 22:18:12 -0800 Date: Sat, 18 Nov 89 22:18:10 -0800 Message-Id: <8911190618.AA11306@decwrl.dec.com> From: EVERYONE IS ENTITLED TO MY OPINION 18-Nov-1989 1116 To: "@relay.cs.net,@tektronix.tek.com:davew@gvgpsa.gvg.tek.com"@decwrl.dec.COM Subject: internet SPR submittal Dear Customer: We have received your Software Performance Report (SPR) and appreciate your interest in Digital's software. The Internet is not the approved vehicle for submittal of software problems. We are therefore returning your SPR for submittal through the appropriate channels. To submit a software problem, please contact the Customer Support Center (CSC) by telephone or through the Digital Software Information Network (DSIN). Submitting SPRs to our Customer Support Centers will improve the timeliness and quality of responses. Below are the phone numbers for the CSCs: CSC/ATLANTA 1-800-332-8000 CSC/COLORADO SPRINGS 1-800-525-7104 CSC/WESTBORO, MA 1-800-CSC-2001 If you have any questions regarding this process, please contact the Customer Support Center. Sincerely, Paul Davies SPR Administration Digital Equipment Corporation [SPR stuff deleted] -- Dave White Grass Valley Group, Inc. VOICE: +1 916.478.3052 P.O. Box 1114 Grass Valley, CA 95945 FAX: +1 916.478.3887 Domain: davew@gvgpsa.gvg.tek.com UUCP: ...!tektronix!gvgpsa!davew