Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!clyde!uunet!mmlai!burzio
From: burzio@mmlai.UUCP (Tony Burzio)
Newsgroups: comp.sys.hp
Subject: Re: HP Customer Support...
Summary: HP manuals and help...
Message-ID: <619@mmlai.UUCP>
Date: 4 Dec 89 18:42:31 GMT
References: <203@limbo.Intuitive.Com> <1320019@hp-ptp.HP.COM>
Organization: Martin Marietta Labs, Baltimore, MD
Lines: 22

In article <1320019@hp-ptp.HP.COM>, mck@hp-ptp.HP.COM (Doug_McKenzie) writes:
> If a company puts out
> terrible documentation, more calls will be received asking simple how-to
> questions.

There is one place in the HP manuals that needs to be thrown out
and totally replaced: The UUCP Manuals.  The main examples in the
manual deal with connecting two local HPs with RS-232 connections.
Now this is strange, since every HP comes with a built-in Ethernet
card!  Why can't we get a clear example of how to connect via a
Telebit Trailblazer modem to uunet? (the modem of choice for uunet,
they suggest you use one)  Perhaps (gasp!) how to send and
receive mail? :-):-)  We are using a 2400 baud modem connection
off an old uVAXII running ULTRIX.  I have tried to get our 835 to
connect to uunet, but I always get to the point in the manual where
it says if it's still broke, call an HP SE... (quite funny really:-)

*********************************************************************
Tony Burzio               * 486 MS-DOS machines will triumph in the
Martin Marietta Labs      * end!  (Gak!)
mmlai!burzio@uunet.uu.net *
*********************************************************************