Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!zaphod.mps.ohio-state.edu!gem.mps.ohio-state.edu!ctrsol!emory!iccdev!bill
From: bill@iccdev.UUCP (Bill Gaines)
Newsgroups: comp.sys.hp
Subject: Re: HP Customer Support...
Message-ID: <536@iccdev.UUCP>
Date: 6 Dec 89 14:35:44 GMT
References: <203@limbo.Intuitive.Com> <1320019@hp-ptp.HP.COM> <619@mmlai.UUCP>
Organization: Industrial Computer Corp., Atlanta, GA
Lines: 26

burzio@mmlai.UUCP (Tony Burzio) writes:


>There is one place in the HP manuals that needs to be thrown out
>and totally replaced: The UUCP Manuals.  The main examples in the
>manual deal with connecting two local HPs with RS-232 connections.
>Now this is strange, since every HP comes with a built-in Ethernet
>card!  Why can't we get a clear example of how to connect via a
>Telebit Trailblazer modem to uunet? (the modem of choice for uunet,
>they suggest you use one)  Perhaps (gasp!) how to send and
>receive mail? :-):-)  We are using a 2400 baud modem connection
>off an old uVAXII running ULTRIX.  I have tried to get our 835 to
>connect to uunet, but I always get to the point in the manual where
>it says if it's still broke, call an HP SE... (quite funny really:-)

Once when I called the response center about one of my numerous UUCP
problems, I was told by the PICS person that "We don't really feel
that UUCP should be a part of UNIX.  Therefore, HP doesn't provide
much support for UUCP problems."  I haven't called back with a UUCP
problem since then.

By the way, HP-UX 7.0 will finally officially support the Telebit
Trailblazer modem.  In the past, when I have called the response
center, I have been told "We have never heard of Telebit modems".
-- 
Bill Gaines (...!gatech!iccdev!bill)