Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!uunet!ide!ide!mallory
From: mallory@ide.uucp (Kevin Mallory)
Newsgroups: comp.sys.mac
Subject: Re: FREE Month of PRODIGY, On-Line Service and Software
Message-ID: <244@ide.UUCP>
Date: 4 Dec 89 23:13:59 GMT
Sender: usenet@ide.COM
Reply-To: mallory@ide.UUCP (Kevin Mallory)
Organization: Interactive Development Environments - San Francisco, CA
Lines: 47

I don't know about any of the rest of the MAC users out there, but I'm 
not at all satisfied with Prodigy for the MAC.  It took me a full week
of futzing around to get it to work.  Their support organization knew
NOTHING about macs.  I was told to:

1) remove all INITs

2) turn off ram cache

3) don't use Multifinder

4) When all else fails, don't use prodigy from my hard disk but use
it from the supplied floppies.

I think this is ridiculous!  After much futzing around it does work, with
ALL of my inits (INCLUDING a screen saver), ram cache on, and on the hard
disk.  Unfortunately, it doesn't work with Multifinder.

The support people asked me to 'try it with one init at a time, and send
us a list of those that work'.  I asked them if they were asking me
to debug their software for them.  (They don't have a list of inits which
work and which don't).  They said no (HAH).

To top all of this off, I posted a note on the prodigy mac bulletin board
flaming about the support issues (not to mention the non-maclike
interface).  2 other users replied... I tried to reply only to find that
the message had been LOCKED for replies.  When I asked for an explanation
of why it was "locked for replies". I was told that it wasn't locked.
When I went back to try to reply again, I found that it was GONE (along
with the replies).  I have since sent another message asking why my
message was deleted.  I feel very strongly that I have been CENSORED.  I
think that IBM and Sears, and Prodigy needs to re-read the US
constitution, especially the part about freedom of speech.

When my free month runs out, so long prodigy!


+____________________________________________________________________________+
| IDE    Interactive Development Environments              sun!ide!mallory   |  
|        Kevin Mallory     		                   mallory@ide.com   |
| 	 595 Market Street, San Francisco, CA                                | 
|  The comments made herein are mine and do not necessarily reflect the      |
|  opinions of my employer....                                               |
|                                                                            |
|  Remember this:                                                            |  
|          "If you can find some place you like better than Tuna, MOVE!      |
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