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From: prove@batcomputer.tn.cornell.edu (Roger Ove)
Newsgroups: comp.sys.zenith,comp.sys.ibm.pc
Subject: zenith sucks
Keywords: zenith assholes
Message-ID: <9390@batcomputer.tn.cornell.edu>
Date: 5 Dec 89 15:35:44 GMT
Distribution: comp
Organization: Theory Center, Cornell U., Ithaca NY
Lines: 23

Think twice before buying anything from this company (Zenith).
In June I bought a zenith machine, directly from zenith,
in a package that included a mouse (Logitech) and some
software.  There were some delays because the monitors had not
yet been manufactured.  They never sent the mouse.  They send
out these cards listing items that are back-ordered, and offer
to refund if you don't want to wait.  So I called them to see
what the refund would be.  The answer: $0.00.  They told me
that they consider the mouse a free addition to the package
(they sold them without mice once).  A quote: "you would have
bought the package if there was no mouse included, wouldn't you?"
Unbelievable.  They also told me that there are 2000 such mouse
backorders, so quite a few people have been waiting longer than
me.  These mice are not in short supply.  Perhaps they could
make even more money if they considered the computer a free
addition to the mouse.

This was the third zenith machine I had bought. Needless to say
I will never buy another one.  Any suggestions on getting even
with them would be greatly appreciated.

thanks,
Roger Ove, ove@ncsa.uiuc.edu