Xref: utzoo comp.sys.zenith:43 comp.sys.ibm.pc:39665
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From: mvolo@uncecs.edu (Michael R. Volow)
Newsgroups: comp.sys.zenith,comp.sys.ibm.pc
Subject: Re: zenith sucks
Summary: We had Zenith problems too
Message-ID: <1989Dec10.013244.5945@uncecs.edu>
Date: 10 Dec 89 01:32:44 GMT
References: <4773@blake.acs.washington.edu> <910@unocss..unl.edu> <9D-{H|@rpi.edu>
Followup-To: comp.sys.ibm.pc
Distribution: comp
Organization: UNC Educational Computing Service
Lines: 19



We had a Zenith EGA monitor at work that went bad out of warranty, but
which could be repaired under our university's service contract. Alas,
our service people waited months for the correct part; and when it came
the part number was correct but the actual part was wrong. A third 
party repairer could not repair it. Finally, after about nine months,
Zenith just replaced the monitor. Although the repair service loaned
us a CGA monitor during the down period, it was extremely inconvenient.
Initially, Zenith had insisted that the local repair service do all
repairs, and would not even accept it.
   On questioning, the university repair person even said that occas-
ionally Zenith laptops have to wait months for repair parts.
   Perhaps Bulle will improve the Zenith support situation. It's no
wonder Zenith wins bids for government contracts -- perhaps they cut
corners on money for support.

M Volow, VA Medical Center, Durham, NC 27705
mvolo@ecsvax.UUCP           919 286 0411