Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!uunet!pilchuck!dataio!shiloh!kmoore
From: kmoore@shiloh.UUCP (kirk moore)
Newsgroups: comp.unix.i386
Subject: Re: Taking risks on software (ISC)
Message-ID: <436@shiloh.UUCP>
Date: 10 Dec 89 17:34:29 GMT
References: <935@zoom.Clik.QC.CA> <394@bilver.UUCP> <975@zoom.Clik.QC.CA>
Reply-To: kmoore@shiloh.UUCP (kirk moore)
Organization: Shiloh   Bellevue, WA
Lines: 14

What was the problem.... I know Debbie pretty well and have been
given excellant help from ISC support. I want to qualify that with I
have alway written the error message down or keep a exact and detailed
set of notes as to what I am doing. If Debbie was un-able to answer the
question, she has put me on hold and gone to talk to Brain or Erick. 

As a consultant, I have many times have had to ask the client to write
the error down. I am not a mind reader. When you call tech support, I feel
that expecting them to read minds is a little absurd also.
-- 
Kirk Moore --- Bellevue, WA ---
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shiloh  --- Bellevue, WA --- (206) 562-1561(board) - (206) 747-5709(voice)