Xref: utzoo comp.sys.dec:2276 comp.unix.ultrix:2314
Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!wuarchive!dinorah!art
From: art@dinorah.wustl.edu (Arthur B. Smith)
Newsgroups: comp.sys.dec,comp.unix.ultrix
Subject: Re: 5400 performance
Summary: Electronic SPR's -- no responses
Keywords: 5400, decsystem, performance
Message-ID: <1053@dinorah.wustl.edu>
Date: 8 Dec 89 15:53:28 GMT
References: <3312@rti.UUCP> <257C0037.9126@paris.ics.uci.edu> <1399@crltrx.crl.dec.com>
Followup-To: comp.sys.dec
Organization: Washington University (St. Louis)
Lines: 27

In article <1399@crltrx.crl.dec.com>, jg@max.crl.dec.com (Jim Gettys) writes:
[... notes about bug being known omitted ...]
> 
> Thanks for reporting it in any case, though if you send a formal bug
> report, it is much harder for Digital to forget, lose, or ignore
> problems.  As these can be sent in electronically these days, (if you
> don't require formal response), I don't think this is too very much to
> ask...
> 				- Jim

    Does anyone from DEC care to comment why you don't give formal
responses to electronic SPRs?  I submit paper ones just for the 
responses, even though I _HATE_ those $%#! multi-part forms.  

    Why do I do this?  Well, I have 2 SPR's out that I haven't even
received the acknowledgement for (one is one month old, one is two
months old), and 7 that I haven't received responses for, ranging from
6 to 13 months old.  With response time like that I have learned a
(healthy?) distrust, and want those formal responses.  

    I sent an SPR about SPR's (requesting electronic SPR's) back in
June of 88 -- maybe that helped.  The response there (a polite thank
you) was supposedly sent in 34 days, but I didn't receive it until 14 
months after it was sent....  Maybe it's time to send a followup!

    	-art smith
(art@dinorah.wustl.edu    or   ...!uunet!wucs1!dinorah!art)