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Subject: SIGUCCS '90 Call For Papers
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                 SIGUCCS User Services Conference XVIII
                        Call For Participation

                  New Centerings in Computing Services

                  September 30 through October 3, 1990

                           Westin Hotel
                         Cincinnati, Ohio


<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<
<Attention Directors, Managers, Analysts, Consultants, Programmers,
<Technical Writers, Trainers, and Librarians!
<
<The higher education computing scene in the 1990s will present exciting
<challenges.  To accommodate users' needs, computing service organizations
<are now visibly transforming in function and structure.  The widespread
<adoption of personal computing by all disciplines, the increasing demand
<for desktop access to shared resources, the growth in demand for
<supercomputing capabilities, and the proliferation of powerful desktop
<workstations exert irresistible forces on central computing services.
<In response, the central site grows exponentially in staff and machinery
<at one academic institution; at another, the computing center is disbanded
<to provide distributed computing!  At some sites increasing specialization
<is urged; at others, generalization is required.  Regardless of the
<transforming strategy adopted by an individual institution, one fact
<seems clear:  the user is the center toward which all computing services
<are directed.
<
<SIGUCCS '90 invites you to participate in the examination and discussion
<of the myriad challenges facing user services professionals as we enter a
<new decade and of the new centerings computing service organizations are
<discovering to meet them.  Please join us!
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<You can Participate
<
<       Presentations
<
<       Papers
<
<       Panel Discussions
<
<       Quick Workshops
<
<       Educational Materials Competition
<
<       Newsletter Competition
<
<       Technical Writing Competition
<
<       Documentation Display
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<
<
<Important Dates
<
<       March 1, 1990           Presentation proposals due
<       April 1, 1990           Notification of proposal acceptance
<       May 1, 1990             Final Papers due
<       June 1, 1990            Newsletter entries due
<       June 1, 1990            Technical writing entries due
<       June 15, 1990           Notification of paper/panel acceptance
<       September 1, 1990       Deadline for materials for
<                               documentation display
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<Presentation Topic Areas
<
<
<Information Exchange Technology
<
<Information exchange may well be the most important computing
<activity of the 1990s. The infrastructure for information delivery, the
<National Research and Academic Network (NREN), is presently being developed.
<How do we meet the challenges of a world where the
<facilitation of information delivery may be a principal user services
<responsibility?  Topics of particular interest include:
<
<       new approaches to information exchange
<
<       campus activity in implementing information exchange
<       facilities that comply with emerging international standards
<
<       research and development of computer-mediated information
<       exchange methods
<
<
<Distributed Services
<
<As the role of user services shifts to providing distributed support,
<we must create new ways of providing traditional services as well as
<designing new services.  Topics of particular interest include:
<
<       providing support staff in departments and colleges
<
<       funding issues
<
<       if and how to charge back for services
<
<       human networking of distributed support staff
<
<       nonlabor-intensive support strategies
<
<       cooperative efforts with other departments
<
<
<
<Management Strategies
<
<How do user services managers cooperate with other administrative and
<academic units that use or provide computing resources?  How do they
<meet the many and diverse demands?  Topics of particular interest include:
<
<       reorganization
<
<       interaction with faculty advisory groups
<
<       delegating and distributing responsibility
<
<       coordinating university computing resources
<
<       staff professional development
<
<
<Marketing your Services
<
<Changing roles may require changing your services and, often, your image on
<campus as you provide new services to new users.  Topics of particular in-
<terest include:
<
<       promotional strategies
<
<       conducting market research
<
<       designing services for unique or special audiences
<
<
<
<Strategies for Small Schools
<
<How can a small liberal arts college have distributed user services and
<centralized user services?  How do distributed and centralized services work
<together to provide computing services beyond word processing?  The
<sciences have become computer literate; now, how do we reach out  from the
<center to the humanities and fine arts?  Are we getting out of the
<office and into the trenches?  Are we making too many "house calls"?
<Should we make them at all?
<
<
<Security and Ethics
<
<As electronic mail and conferencing become more popular, computing
<systems are widely accessible to more users.  How secure should academic
<computing resources be?  What are the ethical guidelines provided for users
<of electronic mail and conferencing systems?  Topics of particular interest
<include:
<
<       promoting responsible and ethical use of computing resources
<
<       security strategies
<
<       adopting an ethics policy
<
<
<Serving New Audiences
<
<People from the humanities, the arts, and other traditionally nontechnical
<disciplines are discovering that computers can help in areas other than
<word processing.  In an increasingly proactive stance in the central
<computing facility, what do we do to attract and support these new audi-
<ences?  Topics of interest include:
<
<       providing information about off-the-shelf specialized
<       programs for music, fine arts, and the humanities
<
<       facilitating technical support of nontraditional areas
<
<       serving the computing beginner who wants to do
<       sophisticated tasks
<
<
<Consulting, Training, and Documentation
<
<Supporting those who use the computing resources that we provide re-
<mains an important responsibility of user services organizations.  Topics
<of particular interest include:
<
<       new approaches to training
<
<       providing distributed consulting
<
<       documentation distribution services
<
<
<and/or other topics that would be of interest to your national
<and international colleagues
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<Submitting Proposals
<
<
<Submit proposals via electronic mail to:
<
<       SIGPAPER@OHSTVMA.BITNET or
<
<       SIGPAPER@OHSTVMA.IRCC.OHIO-STATE.EDU
<
<If you do not have access to electronic mail, send a printed copy to:
<
<               Susan Jenkins Saari
<               Instruction and Research
<               Computer Center
<               The Ohio State University
<               1971 Neil Avenue
<               Columbus, OH 43210
<
<               phone:      (614) 292-4843
<               fax:      (614) 292-7081
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<Accepted Proposals
<
<
<Proposals must be received by March 1, 1990.  Any submisson received
<after this date will not be considered by the Program Committee.  You will
<be notified of the Program CommitteeUs decision by April 1, 1990.  If your
<proposal is accepted, you will be asked to submit a full paper by May 1,
<1990.  Any papers received after this date will not be considered.  You will
<be notified of the Program CommitteeUs decision by June 15, 1990.
<
<If your presentation is accepted, SIGUCCS is depending on you.  If you are
<ker to make your presentation (not a substitute presentation).
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<
<How to Participate
<
<
<Proposals
<
<For each proposal, include your name, title, affiliation, mailing ad-
<type of  proposal (presentation or panel discussion) and its topic area.
<In addition, you must enclose the proper materials from the following
<requirements list:
<
<Description
<
<Papers         Papers will be presented in 20-minute ntervals, with
<               three papers scheduled per 90-minute session. Speakers'
<               papers will be published in the conference proceedings.
<
<Panels         Panels will be in-depth treatments of a single topic by
<               two to four speakers from at least two different schools,
<               coordinated by a moderator.  Allow ample time for audience
<               discussion.  Abstracts for panels should be submitted
<               as a unit by the person who wishes to act as a moderator.
<               Panelists' papers will be published in the conference
<               proceedings.
<
<Quick Workshops        Quick workshops provide 90-minute overviews of new techn
olo-
<               gies, innovative applications, and creative strategies
<               for addressing the needs of computer users on campus.
<
<
<Requirements
<
<Papers         A 250- to 300-word abstract of the paper.  Acceptance of
<               a proposal does not automatically ensure acceptance
<               of a paper for presentation; you must submit a full
<               paper to be considered for the conference program.
<
<Panels         A 250- to 300-word description of the panel, including
<               each panelist's name, title, affiliation, and presentation
<               topic.  Acceptance of a panel description does not
<               automatically ensure acceptance of the panel for
<               presentation; each panelist must submit a full paper
<               to be considered for the conference program.
<
<Quick Workshops        A one- to two-page outline of the presentation and a
<               10-minute videotape excerpt from the proposed presentation.
<               Acceptance of a proposal does not automatically ensure
<               acceptance of a workshop for presentation; you must
<               submit a full paper to be considered for the conference
<               program.  Only three or four presentations will be a
<               ccepted in this category because it is highly competiive.
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<
<Other Ways to Participate
<
<Education and Training Materials Competition
<
<Interest in and the importance of user education and training have grown
<with each SIGUCCS conference.  The 1990 SIGUCCS Conference offers,
<for the first time, competition for user education and training materials for
<colleges and universities.*  We invite you to submit no more than two
<entries in any or all of the following categories: curriculum catalog, class-
<room printed materials, or self-contained printed tutorials.  Although the
<first year of this competition includes only printed materials, we would like
<to know if there is an interest in expanding our future competitions to
<include video, audio, and computer-based tutorials.  Deadline for entry is
<June 1, 1990.  For more details and an entry form, or to address the issue
<of future competition categories, contact:
<
<               Diane Jung-Gribble
<               Indiana University
<               750 North State Road 46 Bypass
<               Bloomington, IN  47405
<
<               (812) 855-0962
<
<
<               JUNG@IUBACS.BITNET
<               JUNG@JADE.BACS.INDIANA.EDU
<
<*NOTE:  this competition is not open to commercial materials
<
<Newsletter Competition
<
<Winning an award in the SIGUCCS Newsletter Competition is a mark of
<distinction for your institution, and for your editors, writers,artists,and
<designers.  You will be asked to submit two consecutive issues published
<between June 1989 and May 1990.  Deadline for entry is June 1, 1990.
<For more details and an entry form, contact:
<
<               Jess Anderson
<               Madison Academic Computing Center
<               University of Wisconsin-Madison
<               1210 West Dayton Street
<               Madison, WI   53706
<
<               (608) 263-6988
<
<               ANDERSON@MACC.WISC.EDU
<               ANDERSON@WISCMACC.BITNET
<
<
<Technical Writing Competition
<
<If you have written or published a particularly good article in a computing
<newsletter, enter it in the Technical Writing Competition.  Each computing
<center may enter one article.  Deadline for entry is June 1,1990.  To obtain
<entry forms and more details, contact:
<
<               Donald J. Montabana
<               University of Pennsylvania
<               Computing Resources Center
<               1202 Blockley Hall
<               Philadelphia, PA  19104-6021
<
<               (215) 898-9085
<
<               MONTABANA@A1.RELAY.UPENN.EDU
<
<
<
<Documentation Display
<
<The documentation room will feature an online system for submitted
<documentation.  Conference attendees who have BITNET or INTERNET
<access will be able to email documentation to their university or college.
<Documentation may be submitted electronically to DOCUMENT@MIAMIU,
<by hardcopy, or diskette (IBM or Mac formatted) and must be received
<before September 1, 1990.  Direct inquries to:
<
<               Al Kaled
<               Academic Computing Services
<               Miami University
<               Oxford, OH  45056
<
<               (513) 529-6226
<
<               AK75STAF@MIAMIU
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<
<More Information
<
<
<General Information

<Amin Shafie, Conference Chair
<University of Cincinnati
<
<
<               e-mail:         SHAFIE@UCBEH.BITNET
<
<               phone:          (513) 556-9001
<
<               fax:            (513) 556-0035
<
<
<Call for Participation
<Susan Jenkins Saari, Program Chair
<The Ohio State University
<
<               e-mail:         SIGPAPER@OHSTVMA.BITNET
<
<               phone:          (614) 292-4843
<
<               fax:            (614) 292-7081
<
<
<Registration
<Ken Maccarone, Registration Chair
<University of Cincinnati
<
<               e-mail:         MACCARON@UCBEH.BITNET
<
<
<               phone:          (513) 556-9098
<               fax:            (513) 556-0035
<
<
<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<
<
<ACM SIGUCCS
<
<The Association of Computing Machinery's (ACM) Special Interest Group
<for University and College Computing (SIGUCCS) is one of ACM's
<organizational units devoted to the technical activities of its members.
<SIGUCCS provides a link for guidance and the interchange of ideas among
<computing professionals in the full range of small to large institutions.
<Its newsletter, annual conferences, and workshops promote the discussion
<of mutual problems. networks, user services, and computer center management.
<This SIGUCCS conference emphasizes practical ways to improve services for
<those who use university and college computing centers.


Amin Shafie
Assistant Director
Academic Computing Services                UCBEH::SHAFIE
University of Cincinnati                   SHAFIE@UCBEH.SAN.UC.EDU
ML 088                                     SHAFIE@UCBEH.BITNET
Cincinnati, Ohio  45221
(513) 556-9022