Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: carrato@mhinfo.UUCP ( tony carrato)
Newsgroups: comp.dcom.telecom
Subject: Re: Customer Support
Message-ID: <2892@accuvax.nwu.edu>
Date: 13 Jan 90 19:28:33 GMT
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Reply-To: carrato@.UUCP (mhis - tony carrato)
Organization: Mile-High Information Services, Inc.
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Approved: Telecom@eecs.nwu.edu
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X-Telecom-Digest: Volume 10, Issue 28, message 10 of 10


In article <2828@accuvax.nwu.edu> levitt@zorro9.fidonet.org (Ken Levitt) 
writes:
>X-Telecom-Digest: Volume 10, Issue 24, message 12 of 12

>I am about to embark on a new business venture and money is rather
>tight.  This venture requires that my partner and I provide an
>incredibly high level of customer support for 16 hours a day 7 days a
>week.  I am seeking telecommunications solutions to this problem.

	... bulk of inquiry deleted but what it asks is how to get
	a call without knowing where you might be at the time...

Two solutions come to my mind, one that I use and one that one of
the folks here uses.

1) There are getting to be a number of voice mail services out that
will also page you.  On your voice mailbox you can leave a greeting
that instructs the caller to leave you a detailed problem report and
tells him that you'll call back shortly.  My experience is that you
get paged withing 5 minutes of the call depending on congestion at the
voice mail services (their computer and phone system mostly).

2) Get a portable, cellular phone and forward your office number to
that.  As long as you are in range you will get the call immediately.
Naturally this assumes you are available to answer it at all times but
you can probably get that phone to forward to voice mail if you don't
answer in four rings.


Tony Carrato
Mile-High Information Services, Inc.
uunet!mhinfo!carrato