Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: eli@ursa-major.spdcc.com
Newsgroups: comp.dcom.telecom
Subject: USA Direct from France -- Terrible Service
Message-ID: <2913@accuvax.nwu.edu>
Date: 16 Jan 90 01:25:08 GMT
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X-Telecom-Digest: Volume 10, Issue 30, message 7 of 12


Here are a few quick observations about USA Direct, after using
it for one week from France:

o   About 20% of calls get cut off.

o   Service quality is the worst I've ever experienced.
    ATT must buy their stat-mux equipment from K-Mart.

o   Usually, the callee's voice was cut off for about 20% of
    their words.  It was IMPOSSIBLE to hold a normal conversation.

o   I wonder if the problems are solely with ATT equipment?

o   I asked an ATT operator two questions:
       1.  Why was service so poor?  Answer: it must be the lines. (duh?)
       2.  Is the inability to connect to 800 numbers a technical problem
       or a policy decision.  Answer:  both.