Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!brutus.cs.uiuc.edu!rpi!uupsi!rodan!wwtaroli
From: wwtaroli@rodan.acs.syr.edu (Bill Taroli)
Newsgroups: comp.sys.mac
Subject: Re: Disk Express II
Message-ID: <1772@rodan.acs.syr.edu>
Date: 17 Jan 90 14:07:57 GMT
References: <7505@shlump.nac.dec.com>
Reply-To: wwtaroli@rodan.acs.syr.edu (Bill Taroli)
Organization: Syracuse University, Syracuse, NY
Lines: 32

In article <7505@shlump.nac.dec.com> phil@vaxphw.enet.dec.com (Phil Hunt) writes:
>I have been seeing LOTS of PROBLEMS with DiskExpress II!!!!  I always thought
>Alsoft was a good company....I have not been able to get thru to their support
>line anytime.  It is always busy....
>
>They sent me V2.03 for free.   It freezes my Mac 2ci DURING BOOT even if you
>tell it not to load!!  V2.00 did not freexe my Mac.  At work, V2.03 started
>running on my std Mac II.  I told it to optimize and 17% into the optimization,
>it aborted with an Error 2013 (Whatever that is).

Well, as far as the support number goes, I had quite a time getting through
myself.  All I can say is keep trying... you will eventually get through.

I'm using an SE with 6.0.4 and the only problem that I had with 2.00 was that
it would sometimes crash the system when optimizing in the background under
MultiFinder.  Version 2.0.3 solves this and (supposedly) other problems.
Needless to say, I've had nothing but good experiences with it.

Quite honestly, it seems that the IIci (ever since its introduction) has been
the most touchy machine of the entire family.  Taking this into account, it's
not really all that surprising that it may not work on a ci.  One thing that you
can be certain of is that when you do finally get through to the tech support
line, they'll want to know about that error number.  If there still is a problem
in the software that will give them a clue as to what needs to be fixed.

One thing you might try that may not have occured to you is to rename
DiskExpress so that it is the first INIT to load.  You didn't provide details
of which other INITs you have running, but it is conceivable that something 
which loads before DiskExpress (in your current setup) is causing problems.

Bill Taroli
WWTAROLI@RODAN.acs.syr.edu