Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!ucsd!ogicse!blake!unicorn!n8541751
From: n8541751@unicorn.WWU.EDU (kriston m. bruland)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Problems with my Dell   (somewhat long)
Summary: My Dell "experience"
Message-ID: <438@unicorn.WWU.EDU>
Date: 22 Jan 90 03:50:21 GMT
References: <75971@tut.cis.ohio-state.edu>
Distribution: na
Organization: Western Washington Univ, Bellingham, WA
Lines: 46

In article <75971@tut.cis.ohio-state.edu>, tim@VAX1.CC.UAKRON.EDU (Timothy H Smith) writes:
> Netlanders,
> 
>      I got my Dell 316sx about 3 weeks ago.  And I would like
> to tell you my story on it's performance and reliability.
> First of all, here is what I ordered:
> 
>      316sx 1MB memory, 3 1/2 Floppy, 20meg HD, mono VGA, and
>      no DOS.  ~2000.00
> 
> here's what came:
> 
>      316sx 1MB memory, 5 1/4 and 3 1/2 floppy, 40meg HD,
>      mono VGA, and no DOS.  ~2100.00
> 

A year ago in July, I called Dell simply to ask for information about their
systems.  I gave the person who answered the phone my address, so they
could ship me an information packet.  We did not discuss any specific
systems; I just asked for general information about their computers.

About a week after this, a UPS man with a SYSTEM 310 (210?) on a
hand truck showed up on my back porch wanting $3000+ in COD charges.

Needless to say, I refused the shipment, and it went back.
I called their sales department that day, and asked to talk to a supervisor
who promised to "straighten things out."

After about a week, the person who I had originally talked to called me
to ask why I had sent the computer back, and if I still wanted it!

Then, about five months ago, I got a letter from Dell, informing me that 
my on-site service contract for this machine was about to expire, and
requesting that I renew it immediately!

About a month after this, a sales person from Dell called me, to ask why
I had not renewed the service contract...and didn't believe it when I
told him what had happened.

Dell might sell good machines, but their sales department is obviously
disorganized.  

-- 
n8541751@unicorn.wwu.edu  |   Theory is useless without practical application
8541751@nessie.wwu.edu    |   and does not constitute practical application in
krisb@goose.wwu.edu       |   and of itself unless one is a professor.   -KMB