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From: josephc@tybalt.caltech.edu (Joseph Chiu)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Problems with my Dell   (somewhat long)
Message-ID: <13490@cit-vax.Caltech.Edu>
Date: 21 Jan 90 18:57:11 GMT
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tim@VAX1.CC.UAKRON.EDU (Timothy H Smith) writes:

>The reliability of the machine is very bad.. I've had the
>machine about 20 some days and already have had 2
>motherboards replaced.  The machine still acts funny but at
>least it's not crashing any more.  Dell has always replaced
>the parts at no charge to me, and they have been very
>helpfull in getting the machine back up and running.  And

That hasn't been my experience.  (See below)

>My problem now is should I return it before the 30 days are
>up or keep it and hope it holds up. I would like to here from
>any one having a Dell and how they have held up.  And what
>would you do in my place.

When I was in High School not too long ago (heh), I helped with the
acquisition of 2 turbo XT's and 1 high-end AT.  While the AT ran very
well (and beautiful graphics, I might add!) the XT's were trouble after
trouble...  When they came from the factory, they were in slow-mode, and
when I switched them to high-speed mode, they would always crash (no matter
how I did it, jumpers, soft-switch, or software).  My repeated calls to
Dell was futil at best, and they refused to send service or replacement
parts to me.

As of this writing, all three units are still working and are in use, but
not in the turbo mode like they should be.

Joseph
>                          Thanks to all who reply.
>                          Timothy Smith
>Timothy Smith             | INTERNET: tim@vonneuman.math.uakron.edu
>Department of Mathematics |  
>The University of Akron   |  What kind of world is it, when a man, dressed
>Akron, ohio 44325         |  as a BAT, gets all of my press?  --The Joker