Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: peter@ficc.uu.net (Peter da Silva) Newsgroups: comp.dcom.telecom Subject: Re: Billing and Answer Supervision Message-ID: <5247@accuvax.nwu.edu> Date: 15 Mar 90 12:49:52 GMT Sender: news@accuvax.nwu.edu Reply-To: peter@ficc.uu.net (Peter da Silva) Organization: Xenix Support, FICC Lines: 24 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 178, Message 6 of 14 > What would the electric company say if I called them up and said "But > sir/ma'am, I didn't even run my air conditioner this month, how could > I possibly have used that much?" Actually, if you have reason to believe that your bill is in error they are happy to work with you to figure it out. They're selling you kWH, and if you didn't get them you're entitled to a refund. The phone company is selling you bandwidth. If you don't get it, then you're entitled to a refund. > Why is it that people are perfectly happy to get non-itemized > bills from other utilities but not from the phone company? Because it's not technically feasible to get non-itemised bills from other utilities, perhaps? What would an itemised bill from the power company look like? "Refrigerator: $27.75, A/C: $57.21, ..."? _--_|\ `-_-' Peter da Silva. +1 713 274 5180. . / \ 'U` \_.--._/ v