Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!yale!mintaka!athena.mit.edu!rlcarr
From: rlcarr@athena.mit.edu (Rich Carreiro)
Newsgroups: comp.sys.amiga
Subject: Re: Flaming without reading
Message-ID: <1990Mar19.040021.6733@mintaka.lcs.mit.edu>
Date: 19 Mar 90 04:00:21 GMT
References: <1990Mar16.211641.6821@mintaka.lcs.mit.edu> <1990Mar17.213230.2326@ <2603c9cc:5940.4comp.sys.amiga;1@tronsbox.UUCP>
Sender: news@mintaka.lcs.mit.edu
Reply-To: rlcarr@space.mit.edu (Animato)
Organization: A place where the music's fine and the lights are low
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In article <2603c9cc:5940.4comp.sys.amiga;1@tronsbox.UUCP> bleys@tronsbox.UUCP (Bill Cavanaugh) writes:
>I have a feeling I'm gonna regret getting into this, did you ask to talk to

Nahhh, actually I'm quite harmless.

>someone else at Lattice, or did you just take the word of the first person
>who was rude to you?  If two other people got the full set, they must have
>A) Talked to someone else who was a better-trained CS Rep, or

Undoubtedly true.  I have had amazing bad luck dealing with them.  Once I
was trasferred to someone who admitted he knew nothing about the Amiga.

>B) Not pissed the guy off so much that he was rude back (which, BTW, is 
>   unacceptable behavior for a CS Rep.  I know, I do that kind of work from
>   time to time).

Note:  I NEVER claimed that the CS rep was rude.  The conversation was very
polite on both sides.  I was simply infuriated after the fact about this
guy's cluelessness.  I was also angered that he nixed every reasonable 
suggestion I had, which were
a) sending me a GOOD 5.04 patch so that I could use my 5.05 patch
b) sending me a set of 5.05 masters since I am obviously a registered
   owner (since they took my name and serial no before talking).

This despite the fact that I have heard from people who have done BOTH
those options.

I admit it - I lost my cool, but I think there is NO excuse for mis-informed
CS and TS people.  Skimping there only makes a company seem like it is
being run by buffoons - the left hand knows not what the right hand is doing.
And I have run up against this almost every time I've had the misfortune
to deal with Lattice Tech Support.

--
Hollywood's Animato Lives!                         ==>  Mike Jittlov  <==
ARPA: rlcarr@space.mit.edu                                   is
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