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Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!uunet!pdn!boake2!jc3b21!fgd3
From: fgd3@jc3b21.UUCP (Fabbian G. Dufoe)
Newsgroups: comp.sys.amiga,alt.flame
Subject: Re: Lattice, er, Lettuce strikes again
Message-ID: <868@jc3b21.UUCP>
Date: 18 Mar 90 14:16:36 GMT
References: <1990Mar16.211641.6821@mintaka.lcs.mit.edu>
Organization: St. Petersburg Jr. College, FL
Lines: 32

From article <1990Mar16.211641.6821@mintaka.lcs.mit.edu>, by rlcarr@athena.mit.edu (Rich Carreiro):
> What Lettuce should be doing, ESPECIALLY SINCE THEY CLAIM THAT ONLY A
> *SMALL* number of the 5.04 disks were bad, is send out a set of
> 5.05 MASTERS.  Not the manuals, just the masters.  Hell, they must
> have them, after all - what are they selling?

     That's apparently what they did in my case.  I haven't had time to
really check it out, so I don't know if they fixed all the problems I had
with 5.04 (but the README file said they did).

     It's true that Lattice customer support is not as good as it was two
years ago.  They just don't seem as responsive.  However, two years ago
they didn't have as good a product.  Version 5 was a big improvement over
version 4 and I'm impressed that Lattice is still trying to get upgrades
out to their customers.  

     When I got the patch to 5.04 from Lattice I quickly noticed the -pr
option was broken.  I wrote Lattice about it and got a response promising
to ship me a fix as soon as it was available.  It took over two months for
it to arrive, but they did send it.

     Even given your complaints, Lattice customer support is superior to
Manx, according to the articles I've read here.  Try a bit more patience.
Maybe Lattice will get their act together and again provide the outstanding
support their customers got used to a couple of years ago.

--Fabbian Dufoe
  350 Ling-A-Mor Terrace South
  St. Petersburg, Florida  33705
  813-823-2350

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