Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!bloom-beacon!cambridge.apple.com!spt!mdc From: mdc@spt.entity.com (Marty Connor) Newsgroups: comp.sys.mac.hardware Subject: Re: Comments requested on: MAYA/buying used Macs Keywords: MAYA BAD SERVICE UNTRUSTWORTHY Message-ID: <320@spt.entity.com> Date: 15 Mar 90 19:43:23 GMT References: <7914@tank.uchicago.edu> <3720@alliant.Alliant.COM> <319@spt.entity.com> <1418@bridge2.ESD.3Com.COM> Reply-To: mdc@spt.UUCP (Marty Connor) Distribution: na Organization: Hacks 'R' Us, Cambridge, MA Lines: 73 In article <1418@bridge2.ESD.3Com.COM> ngg@bridge2.ESD.3Com.COM (Norman Goodger) writes: >In article <319@spt.entity.com> mdc@spt.UUCP (Marty Connor) writes: >> >>Their one-year warranty is very weak, because they are the only ones >>who can honor it. This means that if your machine dies, you have to >>ship it UPS to Vermont, and they will take a look at it. > > Since Maya is the one's warranting the equipment they send > you, you expect them to allow you to get it fixed somewhere > else if it breaks? Its not like you bought it from Apple so > you can bring it to any dealer you wish for warranty repair. > My point is that Maya's sales staff strongly pushes how good its one year warranty is. People should be aware of how weak in practice that warranty can be. My points were to inform people that: 1. You can only get your machine fixed at one place in the country, and that you have to ship it there when it breaks. Risking furthur damage, and days of inconvenience. 2. The service experience that I had (and my clients had) with Maya was poor. They lectured the people that bought the machine. 3. They are friendlier before the sale than after (much like most computer dealers. > Am I to assume you are blaming Maya for damage in shipping? > Did they improperly pack the equipment for shipping? If they > properly packed the equipment, and the shipper damaged it, > how can you blame Maya for the 6 days lost?? Yes, they improperly packaged the machine. Yes, I blame the for 6 days lost productivity. And I warn people that this is the same sort of thing that could happen to them. Buy from Maya without getting a local dealer is like buying a used TV set from someone halfway accross the country. > I don't see any problem with Maya not wanting you to disassemble > the Macintosh, its their warranty coverage and you should live > within whatever quidelines that they might have established > for obtaining warranty service. .... Perhaps. But now people know that if ANY COMPONENT FAILS IN A MACHINE YOU BUY FROM MAYA, BE PREPARED TO SHIP THE WHOLE MACHINE BACK TO VERMONT. > While I think it was a little short sighted not to ship the > LaserWriter support disks & Manuals, thats about the only > shortcoming that I can see to blame Maya for. You're willing to put up with a lot. These people had no idea of the service headache they had bought. They've now got both machines under local AppleCare, and now they can get real service from a decent local dealer. In conclusion, I think your points are legalistically correct, and I think that people should be aware of what they may be getting into when they buy from a dealer far away without a service network. My advice remains. Get a good deal from Maya, and then get local AppleCare. Forget their 1 year warranty unless you've got time to burn. Your milage may vary. This was mine. Marty -- Marty Connor, Marty's Computer Workshop, "Specializing in Macintosh Training" 126 Inman Street, Cambridge, MA 02139; (617) 491-6935 mdc@entity.com, or ...{harvard|uunet}!mit-eddie!spt!mdc