Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!husc6!m2c!wpi!tbutler
From: tbutler@wpi.wpi.edu (Tim Butler)
Newsgroups: comp.sys.mac.hardware
Subject: Re: Jasmine Drive Dies
Message-ID: <9779@wpi.wpi.edu>
Date: 18 Mar 90 16:13:53 GMT
References: <689@voodoo.UUCP> <39554@apple.Apple.COM>
Distribution: usa
Organization: Worcester Polytechnic Institute, Worcester, Mass.
Lines: 30
In-reply-to: chuq@Apple.COM's message of 17 Mar 90 03:50:38 GMT

In article <39554@apple.Apple.COM> chuq@Apple.COM (Chuq Von Rospach) writes:
>   toml@voodoo.UUCP (Tom Locke) writes:
>
>Can anyone tell me what might have went wrong with my Jasmine hard disk 45?
>
>   Could it be that someone mentioned that Jasmine went chapter 11 within
>   earshot of the drive?
>
>   chuq (I really shouldn't make fun at someone's expense, but...)

    On a similar note: In the current MacWorld there was a small 
test/comparison of three different c.100 meg drives. Jasmine's drive was a
few hundred dollars cheaper, and had 130 meg formatted capacity vs. the other
two drives which had 100 meg. But the author went to the trouble to "test" the
product support of the three companies. Jasmine's support was so terrible that
the reviewer rated the drive unacceptable. He called the three manufacturers 
and asked them what I assumed were ordinary technical support questions. 
Jasmine put him on hold forever, then when he called back and asked to talk
to a technician, they told him that they were all busy, but that they would 
have someone return his call. And we know what happened to that.

   It would seem that more companies would realize that support and reputation
are an important investment. Maybe Apple's warrantee is the first sign of them
turning around. Let's all hope so.

-tim
Tim Butler		(tbutler@wpi.wpi.edu)
Teaching Assistant	HL 103b  ext.5424
Department of Mechanical Engineering
Worcester Polytechnic Institute