Path: utzoo!attcan!uunet!imagery!p5.f22.n282.z1.FIDONET.ORG!Jim.Spencer
From: Jim.Spencer@p5.f22.n282.z1.FIDONET.ORG (Jim Spencer)
Newsgroups: comp.sys.mac.programmer
Subject: APDA woes [was: Re: Scrip
Message-ID: <35.25FF85FE@imagery.FIDONET.ORG>
Date: 15 Mar 90 02:18:33 GMT
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 >Well, sometimes griping in public gets results.  Over the weekend I
 >got some mail from Phil Ostrom (OSTROM1@applelink.apple.com), the APDA
 >operations manager.  He seemed quite sympathetic and concerned, and
 >promised to send me the latest APDAlog and the 1989 tech notes that I
 >paid for but never received.
 >
 >For everyone's information, the last issue of APDAlog was the fall '89
 >issue, so that's why no one's gotten one since.  They're supposed to
 >be mailing the new issue by the end of the month.
 >
 >It was also interesting to find out that APDA has no record of my tech
 >note order -- even though I ordered the notes in July and they did in
 >fact ship the tech notes from the beginning of the year.  Fortunately
 >I saved my receipt.  You'd think a computer company would be able to
 >just put all this in a database, but what do I know?
 >
 >I'll let everyone know how this comes out.  APDA sure has a lot of
 >problems, but it's good to know that someone cares about the
 >situation. 


Yea, but now the question is will it do any good.  Like you I got E-Mail following my public complaint.  Additionally, I stuck a post-it with a similar complaint on my renewal form and got a very prompt voice phone call.  They've got the apologizing part down good (and despite my snide tone here, I really do appreciate that part of it) but the real question is whether they will come across with anything like acceptable service.

--  
Jim Spencer - via FidoNet node 1:282/33
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