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From: fsfacca@avelon.lerc.nasa.gov (Tony Facca)
Newsgroups: comp.sys.sgi
Subject: Re: Sales help needed
Message-ID: <1990Mar15.135037.7420@eagle.lerc.nasa.gov>
Date: 15 Mar 90 13:50:37 GMT
References: <1990Mar13.002115.2013@Neon.Stanford.EDU> <1756@speedy.mcnc.org>
Reply-To: fsfacca@avelon.UUCP (Tony Facca)
Distribution: usa
Organization: NASA/Lewis Research Center, Cleveland
Lines: 38

>In article <1990Mar13.002115.2013@Neon.Stanford.EDU> loan@Neon.Stanford.EDU (James P. Loan) writes:
>
>Our sales rep is unreliable because he seems too busy to return my calls.

	[ others' SGI sales force bashing deleted ]

Since it seems vogue to be bashing SGI sales people these days, I'd like to 
break the trend by stating that the Pittsburgh office which services us here
in Cleveland has been doing an outstanding job.  We deal with many vendors here
and I firmly believe that the SGI sales (and technical) folks are the best.  

As most sale people can certainly confirm, dealing with government procurements
can be more trouble than they are worth, yet our salesman works with us through
even the most difficult buys.  It took 13 months to acquire a machine, and then
another couple of months before SGI got paid.  He had to submit tons of 
paperwork and make a bunch of phone calls.  As a customer this is very 
embarassing, yet the saleman never gave me a hard time about it.  He is always
willing to drop off the latest equipment for a week or so and let us do bench-
marks, etc.  The technical help is equally competent -- often more so than the
Hot Line.  Although they are in Pittburgh (about 2 and half hours from Cleve-
land), our machines are never down more than a day once the problem is 
diagnosed.

The field administrator (sales assistant) will take down a list of requirements
from me in the morning, work up quotes for various configurations, and FAX me
them by lunchtime.

Am I satified with the support?  That's for damn sure.

So, if you guys in the valley are having too much trouble, why not move out
to the great North East ;-)

--
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Tony Facca                     |     phone: 216-433-8318
NASA Lewis Research Center     |    
Cleveland, Ohio  44135         |     email: fsfacca@lerc08.lerc.nasa.gov 
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