Path: utzoo!attcan!uunet!lll-winken!ames!amelia!eagle!news
From: tohanson@gonzo (Jeff Hanson)
Newsgroups: comp.sys.sgi
Subject: E-mail HotLine
Message-ID: <1990Mar16.132756.20844@eagle.lerc.nasa.gov>
Date: 16 Mar 90 13:27:56 GMT
Reply-To: tohanson@gonzo (Jeff Hanson)
Organization: NASA/Lewis Research Center, Cleveland
Lines: 27

I agree with Prof. Rogers and everyone else who has requested an e-mail
hotline and I agree with Forest Baskett about his concerns about legitimate
and ethical use of the Internet.

I suggest a variation, HotFax.  SGI sets up several fax machines connected
to an 800 number to which users can fax problems/questions/etc.  This has
two distinct advantages over e-mail.

1.	Everyone can get a fax machine.  Our local sales office in Pittsburgh
	doesnot have network access but does have a fax machine.
2.	No conflicts with networks, nor problems with bounced mail.  See
	the Viewpoint article by John McCarthy in CACM, Dec 89 for a
	discussion of fax versus currently constructed e-mail.

This idea was expressed to me by Troy Norcross, SGI Indianapolis, as a warm
line, where non-critical problems could be addressed.  I think it makes a
great deal of sense, allowing problems to be submitted and solved in a less
rushed fashion.

--
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 \ / \ / \ / \ / \ / \ /        Jeff Hanson            \ / \ / \ / \ / \ / \ / 
  *   *   *   *   *   *  tohanson@gonzo.lerc.nasa.gov   *   *   *   *   *   *  
 / \ / \ / \ / \ / \ / \  NASA Lewis Research Center   / \ / \ / \ / \ / \ / \ 
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