Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!tut.cis.ohio-state.edu!ucbvax!MCIRPS2.MED.NYU.EDU!root From: root@MCIRPS2.MED.NYU.EDU Newsgroups: comp.sys.sgi Subject: Re: Hot Line Message-ID: <9003171757.AA00261@mcirps2.med.nyu.edu> Date: 17 Mar 90 14:57:08 GMT Sender: daemon@ucbvax.BERKELEY.EDU Organization: The Internet Lines: 21 Hotline accounting software and screening procedures: They could use a little management consulting. fax and e-mail hooks are important. Having your own consultant assigned to you , and being able to call him back if you need to make a momentary disconnect is also needed. I get around this bug by asking the call coordinator to put me through to the person immediately by asking not for call id, but for the person. They will want the call id, and I give it, but i indicate that we were in the middle of somthing, and if the operator is experienced, she/he will put you through right away, even interrupt the support person to do so. dan. -- +-----------------------------------------------------------------------------+ | karron@nyu.edu Dan Karron | | . . . . . . . . . . . . . . New York University Medical Center | | 560 First Avenue \ \ Pager <1> (212) 397 9330 | | New York, New York 10016 \**\ <2> 10896 <3> | | (212) 340 5210 \**\__________________________________________ | +-----------------------------------------------------------------------------+