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From: uri@arnor.UUCP (Uri Blumenthal)
Newsgroups: comp.unix.i386
Subject: GATEWAY Warranty (:-(
Message-ID: <1990Mar9.161213.27973@arnor.uucp>
Date: 9 Mar 90 16:12:13 GMT
Sender: news@arnor.uucp
Reply-To: uri@ibm.com
Distribution: usa
Organization: UBC
Lines: 27

Hello everybody!

	Just wanted to share with you my bad experience with
	the GATEWAY warranty. The main problem - instead of
	12 months they basically cover about 11. Not a big 
	deal, you say - but when my serial/parallel card
	went off one week before the full year, and they
	politely explained that the only thing they can do
	for me is to sell a new card - I felt rather upset. 

	The same thing with an upgrade of video (well, that
	happened a month ago). I asked them if they could
	upgrade my monitor (Samsung MultiSync, 800x600) to
	something 1024x768. They said: "The only thing we can
	do is to sell NEC 3D monitor for $650 to you." Of
	course I could do whatever I wish with my old one.

	So if you need a cheap and rather reliable machine -
	probably you could go with GATEWAY. Their Tech Support
	is not bad. But if you're looking for the good warranty,
	you may think twice.


Regards,
Uri Blumenthal		uri@ibm.com, bywater!arnor!uri
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