Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!snorkelwacker!mintaka!ogicse!oregon!jmeissen
From: jmeissen@oregon.oacis.org (John Meissen)
Newsgroups: comp.sys.amiga
Subject: Re: lattice and tech support
Keywords: SUPPORT LATTICE
Message-ID: <438@oregon.oacis.org>
Date: 23 Mar 90 22:06:50 GMT
References: <02160.AA02160@paradox.UUCP>
Organization: Oregon Advanced Computing Institute (OACIS), Beaverton, OR
Lines: 21


 > ............................ I also don't care what other manufacturers 
 > or publishers policies on technical support are If company A (in this case
 > Lattice) provides said support then I expect to be treated the same as the
 > rest of the customers have been in the past. 
 
I (nor anyone else) ever said Lattice shouldn't provide the support that
their customers have come to expect. I can understand that someone may
not be happy with the way they are treated. However, if this is the case
then the first place they should take it is to someone higher up in that
company. Flaming on the net accomplishes little beyond hurt feelings.

 > ............. I really don't care what the staffing situation is in the 
 > technical support department that's not my problem, MY problem is that 
 > I paid upwards of 450.00 bucks for this here piece of software and it don't
 > work the way it's supposed to. 

Lattice, and most other companies, would probably bend over backwards to 
solve your problems. However, if you're not willing to acknowledge that
that they're only human then you're only going to get frustrated and
generate a lot of bad feelings.