Path: utzoo!attcan!uunet!samsung!brutus.cs.uiuc.edu!apple!chuq
From: chuq@Apple.COM (Chuq Von Rospach)
Newsgroups: comp.sys.mac
Subject: Re: Xerox suit against Apple update
Message-ID: <39848@apple.Apple.COM>
Date: 27 Mar 90 00:24:35 GMT
References: <10149@wpi.wpi.edu> <1990Mar24.192730.20445@chaos.cs.brandeis.edu> <2746@hudson.acc.virginia.edu> <18869@boulder.Colorado.EDU>
Organization: Fictional Reality: where your dreams can come true
Lines: 20

fozzard@boulder.Colorado.EDU (Richard Fozzard) writes:

>The sooner Apple lays off some lawyers and
>hires some customer service and technical people (BTW, the EXACT OPPOSITE
>of what they have been doing the last few years

>And given that a good lawyer costs about four times as much as a good
>technical person, the better for Apple's bottom line!

Just to keep the facts straight, I might point out that neither of these
statements are true: I happen to *be* one of the technical support people
Apple's hired in the last 18 months. Customer Service has been adding new
services and hiring people for a couple of years. And good technical support
folks are *not* even remotely cheap to hire.

-- 

Chuq Von Rospach   <+>   chuq@apple.com   <+>   [This is myself speaking]

He hasn't an enemy in the world, and none of his friends like him. -- Wilde