Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!zaphod.mps.ohio-state.edu!samsung!cs.utexas.edu!yale!cmcl2!esquire!baumgart
From: baumgart@esquire.dpw.com (Steve Baumgarten)
Newsgroups: comp.sys.mac
Subject: Re: APDA (need I say more)
Message-ID: <1886@esquire.UUCP>
Date: 27 Mar 90 00:34:29 GMT
References: <10948@bsu-cs.bsu.edu> <5360045@hpccc.HP.COM> <39707@apple.Apple.COM> <10970@bsu-cs.bsu.edu>
Sender: news@esquire.UUCP
Reply-To: baumgart@esquire.dpw.com (Steve Baumgarten)
Organization: Davis Polk & Wardwell
Lines: 33
In-reply-to: mithomas@bsu-cs.bsu.edu (Michael Thomas Niehaus)

In article <10970@bsu-cs.bsu.edu>, mithomas@bsu-cs (Michael Thomas Niehaus) writes:
>After posting my original message, I too received a reply from APDA explaining
>the situation, checking on my order, and assuring me that actions are being
>taken to improve.  I replied that although I was impressed with the amount of
>attention being given to complaints, it is the actions that result from these
>complaints that are more important.
>
>Well, today I received my order.  It was shipped UPS blue (normally $8) at
>the price of UPS ground ($3).  Now that's the kind of gesture that I like.
>(And yes, it is obvious that there was no mistake.  The computer invoice
>definitely states parcel post.  It was crossed off by a real person, and
>UPS Blue was written in).  Thank you APDA.

My experience was similar.  I got the tech notes that were backordered
a few days later.  And on top of that, I got another email message
from Phil Ostrom (the APDA operations manager) who explained that he
didn't bother sending the catalog since the new one will be out
shortly.  He also said that he was interested in hearing comments --
good and bad -- about APDA's service.

So I'm glad to see that APDA is changing for the better.  It looks
like they're really trying to help people solve outstanding problems,
and I, too, want to thank them for their efforts.

All of a sudden APDA is turning into Land's End.  Just think, soon
they'll let you return Tech Notes because they shrunk too much in the
wash...  :-)

--
   Steve Baumgarten             | "New York... when civilization falls apart,
   Davis Polk & Wardwell        |  remember, we were way ahead of you."
   baumgart@esquire.dpw.com     | 
   cmcl2!esquire!baumgart       |                           - David Letterman