Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!usc!elroy.jpl.nasa.gov!ames!uhccux!munnari.oz.au!metro!cluster!softway!gary
From: gary@softway.oz (Gary Corby)
Newsgroups: comp.databases
Subject: Re: Unify Support (Lack Thereof) Was: Problems With Informix Turbo Engine
Message-ID: <2801@softway.oz>
Date: 10 Apr 90 00:08:39 GMT
References: <3656@infmx.UUCP> <1990Mar21.162446.10651@aqdata.uucp> <2296@tellab5.tellabs.com> <198@fdls.UUCP> <827@dgis.dtic.dla.mil> <199@fdls.UUCP> <2783@softway.oz> <200@fdls.UUCP>
Organization: Softway Pty Ltd, Sydney, Australia
Lines: 25

dougw@fdls.UUCP (Doug Walker) writes:

>Sorry to hear about your bad experience.  I've generally been quite pleased
>with the technical support I've received from Unify Corporation.  But, I'm
>calling direct to their Sacramento, CA headquarters - no middle person.

>If a tech support rep is not available when I call (which is admittedly most
>of the time), I am advised of this fact and then an appointment is set up for
>a call back at a specified time (usually within 1 to 2 hours).  It's nice to
>know when the call back will be coming (no telephone tag) - and they haven't
>missed the appointment time yet.

This was definitely not my experience.  However after my original 
posting I received some very concerned mail from Unify Corp.  

Unify seem genuinely worried and want to address the problems I raised.
So if the gentlemen from Unify Corp who mailed me are reading this, 
thankyou for your concern.  I've replied to you both via email, 
but my first attempt was bounced and I'm trying again.

Gary
-- 
Gary Corby  (Friend of Elvenkind)			Softway Pty Ltd
						ACSnet: gary@softway.oz
					UUCP: ...!uunet!softway.oz!gary