Path: utzoo!attcan!uunet!cs.utexas.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: john@zygot.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: Sprint's Disconnections Message-ID: <6323@accuvax.nwu.edu> Date: 12 Apr 90 07:06:33 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 37 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 250, Message 5 of 11 Well, it's amazing what you can learn when you open your mouth in this forum. My complaints about Sprint have triggered a flood (well, maybe a small stream) of mail commenting about Sprint's service quality. My observation is that they have never had good FGD service here, but in other areas it is quite satisfactory. Writers have indicated that when they lived in or near San Jose, Sprint service was decidedly defective. Long conversations disconnected repeatedly, the voice quality was not all that great, it was frequently difficult to get through, and the whole system would seem to go down occasionally. It has also been pointed out that when these people would move out of the area, they found Sprint service to be remarkably better in other areas. The conclusion I am drawing is that one or more of the following conditions exist. Sprint has inferior connections (maybe even analog) to the San Jose area. Pac*Bell has provided Sprint with inferior interfacing to the POP for San Jose. The incredibly ancient CO equipment in this area cannot handle the more modern technology used by Sprint. AT&T has been dealing with this area longer and somehow makes do better. Anyone really have knowledge about the inferior Sprint service in San Jose? David Robbins of Waltham, MA, Ranjit Bhatnagar of Pennsylvania, and Steve Elias apparently of Mass. have written: To say that they have had great luck with Sprint. Do you notice anything in common with all of the above? Hint: East Coast. Sprint has apparently not put such care into its facilities out here, no? John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !