Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!asuvax!mcdphx!teroach.UUCP!stan
From: stan@teroach.UUCP (Stan Fisher)
Newsgroups: comp.sys.amiga
Subject: Re: BBS Software
Message-ID: <12703@mcdphx.phx.mcd.mot.com>
Date: 11 Apr 90 15:47:22 GMT
References: <23698@pasteur.Berkeley.EDU> <28629@cup.portal.com> <11170@wpi.wpi.edu> <28736@cup.portal.com> <11300@wpi.wpi.edu> <12700@mcdphx.phx.mcd.mot.com> <11375@wpi.wpi.edu>
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Reply-To: stan@teroach.UUCP (Stan Fisher)
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Organization: Motorola Microcomputer Division, Tempe, Az.
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In article <11375@wpi.wpi.edu> jdutka@wpi.wpi.edu (John Dutka) writes:
>In article <12700@mcdphx.phx.mcd.mot.com> stan@teroach.UUCP (Stan Fisher) writes:
>>YEAH!!!   I have one....  I'm running 1.1 Atredes (Skyline) and I'm
>>slightly more than disapointed in the support for us Sysops by the current
>>Iconoclast folks whose BBS I try calling daily and can NEVER get through.
>
>Uhhh... SkyLine is supported by Michael Cox, and I have problems getting
>through, but wouldn't you expect this with the support board for a major BBS
>program?  Have some patience...  V1.3 is almost ready, and the support I've
>received from Michael has been great!  He answers the questions posted on the
>board quickly, and I'm very satisfied with the product...
>The only request I DO have is for the ability to add in commands for AREXX
>programs in your menus through the menu compiler, but that's it...
>
>It'll be hard to get into ANY active BBS.  You've just got to keep trying...
>I've found early in the morning and very late at night are the best times.

Yes, I WOULD expect it to be VERY difficult to get into a support board for
a BBS software producer, ESPECIALLY when it's the ONLY method of getting
that support!  That's my gripe, it's rediculous for Michael to expect all
of his customers to get a reasonable level of support this way. 
Be patient?! Is it reasonable to set up an Auto redial script to keep
pounding on their phone number for HOURS each night, several nights a week,
for the past several MONTHS? In order to get a couple simple questions
answered?  Maybe I'm just unlucky, but I expect to be able to TALK to a 
human being if I have a problem with ANY piece of software I buy.  When I
bought Atredes 1.1, it was brand new, I got one of the first copies, WHY?
because at that time they had telephone support (voice) and I had talked to
Michael person to person, before the falling out with Incognito.  I
wouldn't have bought it had I known the support for the product was going
to dissapear to the level it has. 

C'mon... BBS only support? That's BullS**T!

My anger isn't aimed at you, John, just Skyline/Michael Cox etc.

If you have such good luck getting support, maybe you could give Michael
my phone number out of my .sig and have him call ME.  In my opinion, he has
abandoned the majority of his customers for all practicle purposes.


  Stan Fisher -  stan@teroach.phx.mcd.mot.com -  asuvax!mcdphx!teroach!stan
  Motorola Microcomputer Division, Tempe, Arizona   -  Voice (602) 438-3228
  Call our User Group BBS "M.E.C.C.A." running Atredes 1.1 @ (602) 893-0804