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From: bchurch@oucsace.cs.OHIOU.EDU (Bob Church)
Newsgroups: comp.sys.apple2,comp.sys.apple
Subject: Applied Engineering
Keywords: AE
Message-ID: <1268@oucsace.cs.OHIOU.EDU>
Date: 8 Apr 90 06:25:43 GMT
Followup-To: comp.sys.apple2
Organization: Ohio University CS Dept., Athens
Lines: 28

I can't understand why anyone continues to deal directly with AE.
AE seems to be structured strictly as a wholesaler. They turn out
excellent products but their service is horrible when it comes to
dealing with individuals. There's really nothing wrong with this as
long as you are pre-warned. I'd like to see AE include something in
their ads recommending that you go through a dealer. I use Quality
Computers. They have an 800 number, are very polite and helpful,
do same day shipping and sell AE products at as low as %60 of list.
Also, when AE comes out with a new product they ship to their dealers
first. New products can be had through the dealers within a week or so
of their release. Direct orders from AE can take up to six weeks. 
This is all based upon my personal experiences and those of the members
of our Users Group. When people did have problems with a product (very
rare, AE has pretty high quality control it would seem) Quality Computers
just replaced the equipment themselves. Now for my AE wishlist. I wish
that they would buy out Zip technology and any residual rights that Bits
and Pieces still may have and start churning out Rocket-Chips. I'd also
like to see them sell an internal harddrive for the //c like AI advertises.

 
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*                                                                  *
*   bob church  bchurch@oucsace.cs.ohiou.edu                       *
*                                                                  *
*  If economics isn't an "exact" science why do computers crash    *
*  so much more often than the stock market?                       *
*                                          bc                      *
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