Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!att!cbnewsd!bird
From: bird@cbnewsd.ATT.COM (j.l.walters)
Newsgroups: comp.sys.apple2
Subject: Re: Ode to Electronic Mail
Message-ID: <14070@cbnewsd.ATT.COM>
Date: 10 Apr 90 02:26:43 GMT
References: <618.apple.net2@pro-grouch>
Organization: AT&T Bell Laboratories
Lines: 31

From article <618.apple.net2@pro-grouch>, by lbotez@pro-grouch.cts.com (Lynda Botez):

>  Oh, you can send
>  e-mail back and forth to people at Apple who post regularly here on
>  the net; but the persons you can contact are individuals, and as you
>  know, don't speak for "Apple", the company..
> 
Yes, but the do "listen" for, "Apple, the Company" and if previous
posts from Matt are referenced you will see that the folks from
DTS collect mail from the net and forward it to the "best" person
for that problem. Given that we believe that they know who and
what ought to be forwarded to whom, we are better off.

Also, how would John Baby know a fervant message from an avid
Apple fan wasn't really from some scumbag from the opposition just
trying to lead him down the primrose path? With letters, they have
DNA available for detailed analysis (you did lick the envelope
didn't you?)

It has been my experience that you want to get to the boss when
the lower level employees are not listening, etc. Don't think that
can be said for DTS at all!

Finally, DTS knows the secret code so they can modify our letters
so upper level managemant can understand what we really mean. As
an example: "Dear Sap Sucking Scum" becomes, "Dear Mr. Scully"

-- 
				Joe Walters att!ihlpf!bird   
				IH 2A-227 (708) 979-9527