Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!att!cbnewsd!bird
From: bird@cbnewsd.ATT.COM (j.l.walters)
Newsgroups: comp.sys.apple2
Subject: Re: Applied Engineering
Message-ID: <14071@cbnewsd.ATT.COM>
Date: 10 Apr 90 02:37:12 GMT
References: <1268@oucsace.cs.OHIOU.EDU>
Organization: AT&T Bell Laboratories
Lines: 24

From article <1268@oucsace.cs.OHIOU.EDU>, by bchurch@oucsace.cs.OHIOU.EDU (Bob Church):
> They turn out
> excellent products but their service is horrible when it comes to
> dealing with individuals.

That hasn't been my impression at all. While getting hold of Tech
support can tax your dialing finger (or Proterm if you're smart),
Once on-line, they have been more than helpful.

From experience, field support can drive you up the wall and make
you short tempered i.e., you call in and don't know the version of
the hardware/software you are complaining about, don't know what
you have configured on your system, etc. That stuff is step one in
the "before you call us" section in anyone's manuals.

As to you suggestion to use local dealers becuse they are cheaper:
Excellent suggestion. Mine gives 20% off list and more at times.

Finally, did you get the disk I sent you with Mockingboard stuff?

-- 
				Joe Walters att!ihlpf!bird   
				IH 2A-227 (708) 979-9527