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From: tgoldin@amherst.bitnet
Newsgroups: comp.sys.ibm.pc
Subject: CHARGES ($) for Tech Support; what do you think?
Message-ID: <9367.261bcd4c@amherst.bitnet>
Date: 6 Apr 90 02:57:00 GMT
Lines: 12

Yesterday, I called Plus Development's 800 number to get some help with a
Hardcard 40.  I was surprised to find that the number had been disconnected and
replaced with a 900 number.  Users who dial the new number are charged a flat
fee of $5.00 per call.  Initially, I was outraged, but I now believe that it
might not be so unreasonable.  A tech support person answered the phone within
one minute.  He stayed patiently on the line while I removed the Hardcard,
reinstalled it and reformatted it.  I came up with several questions
throughtout this process and I received competent answers.  The support I
received was considerably better than the industry average.  This pay per use
scheme seems quite preferable to the other emerging alternative of paying a
yearly fee for an improved level of support (a policy offered by Micrografx, for
instance).  What do you think?