Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!munnari.oz.au!uhccux!webb
From: webb@uhccux.uhcc.hawaii.edu (Thomas Webb)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Gateway 2000 Computers
Summary: Me too!  But now the phones don't work either...
Message-ID: <7232@uhccux.uhcc.hawaii.edu>
Date: 10 Apr 90 23:10:10 GMT
References: <90092.105736EMH101@psuvm.psu.edu> <90096.202211GOLDSTN@MAINE.BITNET>
Reply-To: webb@uhccux.UUCP (Thomas Webb)
Organization: University of Hawaii
Lines: 47

In article <90096.202211GOLDSTN@MAINE.BITNET> GOLDSTN@MAINE.BITNET (Michael E. Goldstein) writes:
>i'd like to be able to tell of my experience with Gateway
>computers, but I can only tell of my experience with their
>sales staff.  I've had plenty of time to get friendly with
>one salesman in particular. He has been polite, friendly and
>helpful. However, he has been unable to provide me with
>a computer.  I ordered the standard 386sx, color vga, 65megg
>drive, 2 meg ram, computer, 4 weeks ago and was told today that it will
>be another two weeks before I receive the computer. I hope its
>worth the wait.
> 
> 
>Michael Goldstein
>goldstn@maine.bitnet


Well, I ordered the same system five and a half weeks ago, and have
been treated to a decreasing level of politeness.  At first, I was
very impressed.  They returned my calls, quickly assigned me an
account rep., and sent me a copy of their warentee and a personalised
letter with an estimated ship date (March 26).  Well, I've been buying
computers on a fairly regular basis for the project here, and I'd
never seen service like this before--very impressive.  However, my
account rep. called on the 26th to say the the computer would be one
to two weeks delayed.  This was dissapointing, but not beyond the
pale, as Northgate had taken three weeks to ship us a computer in
early March and they cost a bunch more.  So, I gave my rep. a call on
the 2nd of April to see what was happening.  She was pretty short with
me and said, essentially, that they had said that it would take one to
two weeks more to ship and why was I wasting her time by calling after
only one week?  Well, anyone can have a bad day, so I waited a week
and tried to call Yesterday.  After four tries I finally got an
answer, but my rep. was on another line.  I wasn't in the office, so
I didn't leave a message, but waited untill this morning to call
again.  Well, I've been calling all morning, at least a dozen times,
and the line is ALWAYS busy.  Anyway, I don't know what is going on at
Gateway, but my feeling is that things are not good there;  the
service is getting worse, and as nearly as I can tell, they are not
delivering computers at all.  I see that I,ve run-on a bit, and I do
apoligise, but I'm more then a little put out with Gateway right now.

-tom
-- 
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webb@uhccux.uhcc.Hawaii.edu  "The first duty in life is to assume a pose.
                              What the second is, no one has yet
					discovered."            -Oscar Wilde