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From: zentner@radon.ecn.purdue.edu (Michael Zentner)
Newsgroups: comp.sys.ibm.pc,misc.wanted,misc.forsale
Subject: Re: USA-Flex, and ordering from them.
Message-ID: <1990Apr12.200108.25712@ecn.purdue.edu>
Date: 12 Apr 90 20:01:08 GMT
References: <90102.002037MHS108@psuvm.psu.edu>
Sender: news@ecn.purdue.edu (USENET news)
Organization: Purdue University Engineering Computer Network
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In article <90102.002037MHS108@psuvm.psu.edu> MHS108@psuvm.psu.edu (Mark Solsman) writes:
>
>  I Recently I bought a Epson EPL 6000 Laser Printer from USA FLEX. I
>decided buy it there because they had the best price. ($899)
>
>the story:
>
    (insert assorted horrors here)

Take heart, Mark, you're not the only one.  I found USA flex to have
a very good sales staff when I was ordering my VGA monitor and card,
but when it came to service, that was another story.  The original order
came promptly, however there were some disturbing black lines scanning
on the monitor, so I called the service number, which happens to be a 
toll number.  This may not be a big deal when you're dealing with
corporate funds, but when it's my phone bill and I spend 10 minutes
on hold, I get pretty damn mad.  Well, they finally routed my call
and, guess what?  The line went dead.  So I called back again, held
another ten minutes, and finally got someone to give me a return
authorization.  Since it was within 30 days of purchase, they let
me put another monitor on my credit card immediately and said
they'd credit my card as soon as the monitor came back to them.
Well, I got the new monitor right away, and got my charge bill
not too long after, only to find that they had not credited my account.
I called back, and held for another ten minutes.  The rep said that
they never got my monitor and that I had to put a UPS trace on it
to prove I sent it.  Well, I certainly wasn't going to send in 2*600+
dollars to the credit company, when I knew that I didn't have two
monitors sitting on my desk, so I had to eat the interest cost
on my charge account for one of the monitors too.  When I called
with my UPS tracer report, which, incidentally, showed that my
monitor arrived at USA FLEX two days after I sent it, they said
I had to send a copy, and then it would be another day before
they could credit my account.  Oh, yeah, and this time when I
got the receptionist, I let her know that I wanted to talk to
someone right then and that she had cut me off before.  And, whaddya
know, a rep picked up the phone right away.  Are these guys drinking
coffee or what?  Well, they finally did get it right, but not before
it cost me at least $30 in phone and shipping charges that I wouldn't
have had to pay if I'd have went with my instincts and ordered
from Compuadd in the first place, where the price was a little
more than $30 higher than USAflex.


--
Mike Zentner
School of Chemical Engineering            zentner@cn.ecn.purdue.edu
Purdue University, CMET Building
West Lafayette, IN 47907               {ihnp4,ucbvax}!pur-ee!zentner