Path: utzoo!utgpu!watserv1!watmath!att!tut.cis.ohio-state.edu!snorkelwacker!apple!sun-barr!newstop!sun!amdcad!pepsi!phil
From: phil@pepsi.amd.com (Phil Ngai)
Newsgroups: comp.sys.ibm.pc
Subject: Re: USA-Flex, and ordering from them.
Message-ID: <29864@amdcad.AMD.COM>
Date: 13 Apr 90 01:55:43 GMT
References: <90102.002037MHS108@psuvm.psu.edu> <2624bc70-28e0.1comp.ibmpc-1@ddsw1.MCS.COM>
Sender: news@amdcad.AMD.COM
Reply-To: phil@pepsi.AMD.COM (Phil Ngai)
Organization: Advanced Micro Devices, Inc. Sunnyvale CA
Lines: 31

In article <2624bc70-28e0.1comp.ibmpc-1@ddsw1.MCS.COM> karl@ddsw1.MCS.COM (Karl Denninger) writes:
|Mail order discounters are great for people who KNOW WHAT THEY WANT and are
|willing to live EXACTLY within the terms of a product's capabilities and
|warranties.

I'd certainly agree with this. If you don't know more than the salesman,
then buying the lowest price is pretty risky.

|Speaking of which, let me tell you a story:
|
|	We have a customer who bought a system from us about a year ago.
|	Last week his hard disk bought the farm -- the system is out of
|	warranty by roughly three weeks.

This is a very nice story but my problem is how do I tell between the
dealer who charges more for good service and the dealer who just
charges more? You said that you don't guarantee this kind of service
to everyone, you just do it when you can. So if I really need this
kind of service, I can't depend on you to provide it. If I don't need
this kind of service, maybe I'd do ok buying from the lowest bidder.
If it would be nice to have the dealer honor an expired warranty,
it would also be nice to have the savings of the best price.

What I could go for is a service contract. I pay money and the
mutual expectations are in writing. Otherwise, I could see some
misunderstandings at the worst possible time.


--
Phil Ngai, phil@amd.com		{uunet,decwrl,ucbvax}!amdcad!phil
The War on Drugs is the modern day Inquisition.