Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!atexnet!cvbnet!jsulliva
From: jsulliva@cvbnet.UUCP (Jeff Sullivan, x4482 MS 14-13)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Good Service (Northgate)
Message-ID: <213@cvbnetPrime.COM>
Date: 13 Apr 90 23:30:24 GMT
References: <90101.233202MHS108@psuvm.psu.edu>
Sender: postnews@cvbnetPrime.COM
Lines: 27


  Well, I can't praise the Northgate service or phone
  support depts simply because my 386/16 has not given
  me any cause to use either in the year I've owned it.
  I do have a good feeling about their support and warranty
  policies though, and that's something you can't buy.

  My only experience with them was when I ordered my PC.
  I was offered my choice of UPS or FedEx shipping. Since
  FedEx was $50 more, I decided I could wait a few more
  days. Still, once I had placed the order, I couldn't
  wait to get it.

  I called them back on the day they expected it to ship
  and was told it would be delayed a few days. They said 
  call back on Monday, so I called back on Monday. They
  said that it would probably ship that day. ("Yeah, right"
  I thought). The next morning at 8:15, the FedEx truck 
  backed up to my house.

  Northgate had paid the extra charges themselves so that
  the machine would arrive on the date they promised. 
  I don't know how many of the other clone-makers would
  have done the same.
  
Jeff Sullivan / Computervision/Prime \ {decvax|linus|sun}!cvbnet!jsulliva
CADDS R&D    / Bedford, MA      01730 \ jsulliva@cvbnet.prime.com