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From: roy@phri.nyu.edu (Roy Smith)
Newsgroups: comp.arch
Subject: Re: Yet Another Upgrade Anecdote
Message-ID: <1990May9.180118.13273@phri.nyu.edu>
Date: 9 May 90 18:01:18 GMT
References: <1990May9.141422.15056@xavax.com>
Sender: news@phri.nyu.edu (News System)
Organization: Public Health Research Institute, New York City
Lines: 19

alvitar@xavax.com (Phillip Harbison) writes:
> Last I heard, DEC field service also wouldn't touch a
> customers machine unless they removed all third-party hardware.

	I have heard this is the official company policy, but I suppose like
anything else, it depends on who you actually deal with.  We've got Emulex,
Interlan, Able, and ECC boards in our vax and DEC field service has never
made any particular fuss about them.  Sometimes they do request that we take
the third party stuff off the bus while they run diagnostics, but only if
there is some reason to believe they might be causing the problem.  If, for
example, memory diags point to one of the DEC memory boards, they don't make
us pull the ECC memory; they just swap the DEC boards and let us get on with
our life.  They do have a rule that if a non-DEC board is to be taken off
the bus, the customer has to do it, which I can understand.
--
Roy Smith, Public Health Research Institute
455 First Avenue, New York, NY 10016
roy@alanine.phri.nyu.edu -OR- {att,cmcl2,rutgers,hombre}!phri!roy
"Arcane?  Did you say arcane?  It wouldn't be Unix if it wasn't arcane!"