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From: toddpw@tybalt.caltech.edu (Todd P. Whitesel)
Newsgroups: comp.sys.apple2
Subject: Apple customer relations Email address!!
Message-ID: <1990May5.103635.16973@laguna.ccsf.caltech.edu>
Date: 5 May 90 10:36:35 GMT
References: <1990May5.103151.16914@laguna.ccsf.caltech.edu>
Sender: news@laguna.ccsf.caltech.edu
Distribution: comp.sys.apple2
Organization: California Institute of Technology, Pasadena
Lines: 26

Found on comp.sys.mac.hardware, from a reply to a Mac service horror story:

>I'm very sorry about the unqualified service you received. I'm sending your
>memo to the people in charge of customer service.  I wish I could promise
>that they'd send a bolt a lighting that would strike your dealer and turn
>him (her/it?) into the Cinderella of dealers, but things take time.

>Please (I'll send this directly to you, but in case the mail bounces, I
>would like to make sure you see this) send the dealer's name, address
>(there must be thousands of Computerlands), and any other information you
>can on the service call.  I promise to forward this information also && if
>possible, <hopefully!!> make sure no one else has to face this dealer/
>technician.

>There ARE competent (and even very good) dealers out there, I (and for Apple)
>appologize for your mistreatment.  Apple IS trying to improve its dealer
>network.  Please send any dealer complaints to our customer relations dept
>(AppleLink C.RELATIONS, usenet: C.RELATIONS@Applelink@Apple.com)

>Mark Dawson                Service Diagnostic Engineering
>AppleLink: Dawson.M

And there you have it.

Todd Whitesel
toddpw @ tybalt.caltech.edu