Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!att!cbnewsk!markg
From: markg@cbnewsk.ATT.COM (mark.r.gibaldi)
Newsgroups: comp.sys.ibm.pc
Subject: Good experience with mail order.
Message-ID: <2544@cbnewsk.ATT.COM>
Date: 3 May 90 18:24:21 GMT
Reply-To: markg@cbnewsk.ATT.COM (mark.r.gibaldi,cb,)
Distribution: usa
Organization: AT&T Bell Laboratories
Lines: 30




I had a refreshing experience this week.  I'm always reading about vendors and
mail order companies who provide little or no customer support after the sale.
I had an encounter with a company that was surprisingly good.  I want to 
complement them on their excellent customer service.

I purchaced most of the components of the 386 system I built from a company 
called Homesmart Computing.  I saw thier ad in the back of PC-Week.  Their
mother board stood up well to my questions regarding its design.  I also
ordered a video board and a WD-1006 Controler from them.  All with a one
year warranty.  This was in October.  Last week my controller died.  I was
in the middle of writing a paper which I have to present next week so, I 
felt I was a gonner.  I called Homesmart.  They told me to send it in and they 
would check in out.  I sent the board to them overnight on tuesday, they 
received it wednesday, and I had a replacement at my door thursday morning at
9:00am.  I've never had such good service from a mail order firm.

P.S.  I have no affiliation with Homesmart other than being a satisfied 
      customer.


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Mark R. Gibaldi
AT&T Bell Laboratories
att!cblph!mrg
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